T R A I N I N G
Our job isn't finished once we deliver the goods. We provide on-site training covering every aspect of our software and every change it produces in business operations and employee workflow. We are committed to fully-training all employees who'll be using our software, and to doing so at no additional cost to the client.
In addition to training in the use of our software and any newly-installed third-party systems, we are happy to provide advanced technical instruction to client-designated employees — also at no cost. This creates a first-line of support within the client's company. Why? Two Reasons: 1) No matter how fast we respond, we can't be as fast as in-house support, and 2) We've found that many clients simply want to be as self-reliant as possible.
W A R R A N T Y A N D S U P P O R T
During the first post-launch months, we want the costs of fixing any programming defects discovered in our software to fall on our shoulders. Therefore, every contract includes a ninety-day, limited warranty. This provides ample time for any insidious, chameleon-like issues to be uncovered via normal use of the software.
Beyond this warranty period, we offer a variety of support contract and pricing structures to accommodate every client. These range from à la carte, pay-as-you-go, hourly rates to our "24/365/1" plan, designed for mission-critical software and/or clients who've been burned in the past by having to wait for techs to arrive when something goes down. We can support only our own software or all IT operations. ;-)
You can learn more about both our warranty and our support options here.